Cartpanda enables sellers to offer a wide range of physical and digital products to customers worldwide. These products include items such as beauty and health products and supplements, pet supplies, e-books, online courses, and much more. We take pride in providing you with a secure and trusted environment for conducting online transactions. When you see "CARTPANDA" on your bank statement, you can rest assured that your transaction has been securely processed with Cartpanda's satisfaction guarantee.

Absolutely! Cartpanda is committed to providing a secure and trustworthy online shopping experience for our customers. We implement various measures to ensure the security of your information, including:

- SSL Encryption: All interactions with our website are protected by Secure Socket Layer (SSL) encryption. This technology ensures that your data, such as payment information and personal details, is transmitted securely.
- Data Protection: We take extreme precautions to protect your sensitive information. Our systems are designed to prevent unauthorized access and data breaches.
- Payment Security: Cartpanda processes payments securely and adheres to industry-standard security practices. We do not store your credit card details on our servers and process payments in compliance with the Payment Card Industry Data Security Standard (PCI DSS) requirements. This means that your payment information is extremely secure throughout the transaction process.

To find your order, simply visit the page https://order.cartpanda.com/ and enter your email and order number. The order number can be found directly in the order confirmation email you received after your purchase. Be sure to check your junk and spam folders.
If you don't remember the number or no longer have access to the email used for the purchase, please contact our support team so we can assist in identifying the order.

You can review our refund policy on the page https://cartpanda.com/refund-and-return-policy, or contact our customer support via email support@cartpanda.com or by phone +1-866-637-2482.

If you haven't received your order yet, we recommend following the steps outlined in item 2 and checking the updated tracking code for precise delivery information. If the available information is not sufficient, our support team will be glad to assist you.

We understand that finding a purchase we don't recognize on our bank statement can be concerning, but we're here to help clarify any doubts. Follow the steps below to resolve this situation:

- Look for a receipt in your email: To identify the purchase, start by looking for the receipt in your email. You should have received an email with the details of your purchase at the time of the transaction. Also, check your junk and spam folders.
- Use the "Find My Order" section as instructed in item 3
- Contact our customer support team: If you've already tried the steps described above and still have questions or concerns, don't hesitate to contact our customer service team by phone or email. We are here to help and offer additional guidance to help you identify the purchase and resolve any issues. Your peace of mind is important to us. We want to ensure your satisfaction and address any questions related to your purchase.